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Fantastic client feedback for Katie Daniel

Posted
AuthorPeter Mills

Fantastic client feedback for Katie Daniel

Over 75% of our instructions are from returning clients or those personally recommended to us by previous clients. So it is really important that we take client service very seriously.

When we complete a matter for a client, we always ask for feedback on what went well and whether there were things we could have done better. So it is great when individual members of staff are singled out for praise. Here is just one example, relating to a recent matter completed by Katie I'Anson, senior solicitor in our Agricultural Team.

"I was impressed by Katie's attention to detail, care and patience"

Katie trained as a solicitor with Harrowells and is now a key member of a thriving and respected team singled out by the latest Legal 500 study as:

‘Geographically well spread to serve the Agriculture and Estates Sector in this area. Their knowledge and passion for the sector is clearly evident.’

You can find out more about the Agricultural Team's areas of expertise by visiting the dedication section of our website.

^{Our articles are intended for general information purposes only and are not a substitute for professional advice tailored to your specific circumstances. We are always very happy to discuss any plans, issues or concerns you may have and to clarify how we might be able to help. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.}

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'The team at Harrowells are a perfect size. Big enough to have the coverage and expertise we need, but small enough for us to feel we know all involved and that we are an important client.'
'Matthew Rowley was exceptional and a real pleasure to work with. I would recommend him without hesitation.'
Feedback published in Legal 500 (2025 edition), Corporate & Commercial
'First class client service making clients feel that their needs are top priority Don’t get hung up on administration and seamlessly incorporate it into workflows, no compliance dramas.'
'Businesslike, focused on the service required, on time, approachable, flexible. Basically, the people, both Partner and Associate treat me as I treat my own clients leading to good teamwork and satisfaction all round.'
Feedback published in the Legal 500 (2025 edition), Commercial Property
'Our solicitor had great experience in the field of agricultural sales, which reassured us that the often archaic laws will be adhered to.'
'A strong team able to cover the breadth of expertise our client-base demands. There is strong synergy with their other departments, such as private client, to ensure their advice is robust. A good geographic spread of offices to ensure clients have the ability to meet their solicitor at mutually convenient locations.'
Feedback published in the Legal 500 (2025 edition), Agriculture & Estates
'Their knowledge of insolvency has assisted in allowing our team to progress cases swiftly, and always with a positive outcome (or sensible resolution).'
'Richard Hugill and Paul Burkinshaw both continue to provide a pragmatic approach to a number of scenarios provided over the many years we have worked together.'
Feedback published in the Legal 500 (2025 edition), Commercial Litigation
'Simon Black - I found him to be an exceptional lawyer who was thoroughly on top of his file and prepared to go the extra mile for his clients. He was also a hugely persuasive force at mediation and precisely the kind of lawyer you would want in your corner.'
Feedback published in the Legal 500 (2025 edition), Contentious Probate
'Always available to talk and always supportive. Professional, knowledgeable and supportive, as well as kind and welcoming. Richard Wood always went the extra mile and was exceptional to work with.'
'I cannot recommend Harrowells highly enough. Their team, led by Richard Wood, who was my solicitor, were informative, speedy and exceptionally capable. I didn’t ever have to chase for a response, and updates were frequent and clear.'
Feedback published in the Legal 500 (2025 edition), Clinical Negligence & Personal Injury
‘The support provided by the Harrowells family team, headed up by the extraordinary Amy Foweather, has been absolutely exceptional. Always highly engaged, friendly, attentive to all details, responsive and with a good understanding of client's needs.'
‘Amy Foweather is an exceptional lawyer. She is highly organised, extremely efficient, knowledgeable and caring, offering well researched and pragmatic advice. Amy has been an absolute pleasure to work with.'
Feedback published in the Legal 500 (2025 edition), Family Law
'When dealing with Harrowells as a customer, you very soon become aware of their exceptional professional skills. You are carefully guided through the various processes involved in your case. Whatever you ask is answered and fully explained in great, but understandable, detail.'
Feedback published in the Legal 500 (2025 edition), Trust & Probate

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