Looking after our clients

With over 80% of our instructions derived from repeat business and personal recommendation, we know that delivering fantastic client service really matters.

Our colleagues are committed to delivering service to standards that are consistent with our four key values of being professional, supportive, approachable and friendly.

Make a positive difference to our clients’ lives

A really important motivator for everyone at Harrowells is that sense of purpose when we successfully help our clients – whether achieving a personal or business goal, securing peace of mind about the future or minimising the impact of a potentially negative issue.

Our clients tell us that we show empathy, are proactive and anticipate issues, and keep them informed and involved. Here is just a small sample of the positive comments we regularly receive from our clients:

‘Attention to detail, quick responses and gave measured advice’

‘Speed of response, proactivity and keeping things moving’

‘Always able to speak to someone when needed’

‘Good coverage for holidays - didn't have to wait till someone returned’

Tackle the challenging, the unusual and the technical

As a successful regional law firm, we can offer you opportunities to develop your career and hone your specialist skills – whether it is complex Private Client estate planning, challenging Family Law cases involving parental alienation, complex agricultural land transactions, advising on cutting edge developments in the renewables sector or get that multi-party corporate deal over the line.

Commentary in The Legal 500 echoes this point:

‘Dealing with Matthew Rowley directly was invaluable and always approachable and available. Backed by a superb team around him the experience received from both him and company was exemplary.’ Published testimonial, Corporate and Commercial, The Legal 500 2024 report

‘Good honest legal advice, deal makers, not deal breakers who think of solutions rather than problems.’ Published testimonial, Agriculture and Estates, The Legal 500 2024 report

‘Richard Hugill is a serious litigator and very good tactician who sees the kernel of the dispute and is an excellent judge of litigation tactics and moves.’ Published testimonial, Commercial Litigation, The Legal 500 2024 report

‘Philip Nelson is extremely approachable, and his explanations and advice always exceptionally clear. Not only was he able to advise on the administration of a large estate, he is also well versed to advise on the administration of the ongoing Trust under the Will.’ Published testimonial, Private Client, The Legal 500 2024 report

Getting involved and building your own connections

Nearly all our roles involve close contact with our clients and with other professionals, so we encourage you to get involved in business development and to make your own connections as you develop your career.

“We’re all really ambitious and good at what we do, not only in terms of being ambitious for our personal development, but also ambitious for the team itself”

Amy Foweather, Partner and Head of Family Law, York St Saviourgate

You will receive support to ensure you feel motivated and empowered to deliver outstanding service to our clients. We see your well being and career development as vital to our commercial success!

Be part of our shared goal to deliver outstanding service to our clients.